I think we have spoken on email but for the benefit of our Canadian customers, I will say it again.

The golden rule is never, ever pay or negotiate with customs.  Once you do they will keep coming back.  Plus sometimes they get it so wrong, it is crazy.  Some customers never get hit, others say they get hit on average once in ten orders (back in the summer it was twice in ten).  We have had a few customers get hit twice in a row and a couple 3 times in a row.  It is just down to luck.

If you want to use snuff to stop smoking and come from Canada it is tough getting snuff.  You have to either decide to give up cold turkey or accept that you are going to lose some orders over the next few years.  I wish we could do more but it is us against the stupid Canadian govt.