Homepage › Forums › General Discussions › cammade #134325 › Reply To: cammade #134325
I am sorry, the Royal Mail is really struggling to get UK mail to Europe. This is why we are so far behind. I think I told you we have switched to DHL and EU orders have been arriving, though one French customer told me they had to pay €10 to get their order.
The EU has another idea and from July they will charge all EU customers who buy from outside the EU €3 on all orders under €150. We are going to have to add this at the checkout.
I hope to have your tracking number this week and it will be emailed to you.