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Homepage Forums General Discussions is it normal for an order to still be processing after a few days?

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  • #42082
    myjalibi
    Participant

    Just placed my first order with Toque Shipping to Scotland, and really excited to try the Toque USA line. The order has been processing since the day I made it on the 19th, and I never received an order confirmation or anything. Just a confirmation from the payment provider saying my transaction went through. The website says 2-day delivery; however, with no updates, I wanted to make sure it was still coming. I reached out to Roderick and the support email, but haven’t heard back. I am on a bit of a time crunch as I leave the country soon, so I’m just trying to receive my package before then. Thank you!

    #42088
    Roderick
    Keymaster

    Hi, I am not sure who you are but my direct email is roderick@toquesnuff.com.  If I haven’t responded already please email me with your order number and I will find out for you.

    #42098
    myjalibi
    Participant

    Hi Roderick, Sent you an email looks like the order has shipped. Haven’t received a tracking link yet, but I’m hoping it will be here soon. Very excited to try it. It is order #136511

    • This reply was modified 1 month ago by myjalibi.
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