New lower prices on www.toquesnuff.com

Homepage Forums General Discussions Is priority shipping insured?

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #15765
    Hawk
    Participant

    So from what I’ve read priority shipping is supposed to be insured but maybe I got bad information.  My package was scanned as delivered 15 minutes after it arrived at our local sorting facility which I thought was odd, so I called the post office because we don’t receive mail on our rural route until 1pm or after and it was scanned as delivered at 6:46 am I called the post office and they admitted that it was odd and they knew we didn’t receive mail that early so they were going to investigate and figure out what had happened… Almost 30 days later I find out they mistakenly delivered it to another customer PO BOX with the same name as myself and have told me to file a claim, except when I put the tracking number into usps website it says “Sorry, this package isn’t eligible for a claim since it wasn’t purchased with insurance.” So I’m thinking I’m just out $30.00? Is this correct or am I just missing something here?

    #15774
    rdr
    Participant

    We don’t have priority shipping to Canada, but there is an option for shipping insurance for $1, do you see that if you pretend to make an order to a US address?

    that is really unfortunate though, I thought UPS didn’t usually deliver parcels to PO Boxes?  I’m seeing mixed results when searching for it, one says they do others say they need a street address and will call you if it is directed to a PO Box. Maybe that’s why they messed up?

    #15775
    Roderick
    Keymaster

    Hawk, I would go back to your post office.  You don’t need insurance when they have admitted their mistake.

    #15776
    Hawk
    Participant

    Yeah, they told me to ask the vendor for a refund lol It is their mistake and admitted to it and have now refused to refund the cost…  I wouldn’t expect the vendor to eat the cost of USPS mistake, it is all a bit ridiculous… USPS has gone down hill fast in New England since “covid” It’s a shame…

    #15779
    Roderick
    Keymaster

    Hawk,  If we’re the vendor email me roderick@toquesnuff.com and I will sort them out.

    #15780
    Hawk
    Participant

    I sent you an email with the topic title as the email subject.

    #15798
    Hawk
    Participant

    Roderick I’m not sure if you have gotten my emails or if you have any updates or not. I have not received any reply’s from you yet so I was just a little curious what the status of this mix up was. I want to make a new order but I was hoping to hear an update before I decided to proceed.

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.