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Viewing 8 posts - 1 through 8 (of 8 total)
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  • 6 April 2023 at 2:03 pm #16960
    Roderick
    Keymaster

    For all those US customers caught in the DHL fiasco, the first round of resends will be going out on Tuesday. We will be working the easter holiday weekend, Friday, Saturday, Sunday and Monday, to get them out.
    Further, all those affected are getting a huge 25% discount off their next eagle. We were going to add to the parcels, but we can’t alter the weights.
    Thank you so much for all the emails of support and your patience

    • This topic was modified 3 years, 3 months ago by Roderick.
    • This topic was modified 3 years, 3 months ago by Roderick.
    7 April 2023 at 12:43 am #16967
    C. Earl
    Participant

    I only speak for myself, thank you for all of your efforts and commitment to customer service! I truly appreciate everything but don’t work too much on the holiday weekend. I personally wouldn’t mind if my order took a few extra days. I’d hate for yall to miss out on family holiday stuff.

    7 April 2023 at 8:35 pm #16978
    Benjamin Dover
    Participant

    I am currently one of those affected by this, and I have to say that I appreciate your efforts to garner good faith despite you not being the wrongful party. I hope DHL can offer you some sort of compensation for their errors.

    Thank you for being a standup gentleman, and continuing to provide a quality product at a reasonable price.

    9 April 2023 at 1:49 am #16998
    JetfixerJason
    Participant

    DHL

    Dewey, Huey & Louie

    Drugs Handguns & Liquor

    or my favorite

    Day and a Half Late

     

    They suck

    12 April 2023 at 8:34 pm #17045
    Benjamin Dover
    Participant

    Dreadfully Handled Loot

    Duties Handled Loosely

    Dumb Hands Lose

     

    13 April 2023 at 11:36 am #17055
    Roderick
    Keymaster

    They are all as bad as each other.  I think I am sounding like my father when I say, it wasn’t like this in the old days, its all going to pot!

    22 April 2023 at 7:37 am #17144
    Russell Kofoed
    Participant

    Thanks so much for your service.  Happy to continue to support your business.  I suppose this explains why the delivery is slow.  🙂 Russell Kofoed

    9 June 2023 at 9:08 pm #17848
    dusty jim
    Participant

    I received my first order from Toque about a week ago and the entire process from placing an order to delivery took two weeks. Customs obviously inspected it but sent it on its way intact. I had no problems at all and couldn’t be happier with this order.

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