New lower prices on www.toquesnuff.com

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  • 7 August 2022 at 10:23 pm #15431
    1u.xo

    I would really appreciate that, I hope something can be arranged. Please let me know. Thanks a lot.

    11 August 2022 at 6:58 am #15451
    rdr
    Participant

    Hey Roderick, just wanted to let you know about a strange thing when ordering multiples of something.  I might have just made a mistake, and added them twice (I got two Toque Coke which worked out since I need 2:1 coke:vanila but surprised me, it was correct on the order), but I just checked my order and I think I meant to order 2 Jip!, but to my surprise, I ended up ordering 3?  Maybe I forgot I ordered three, I did it late at night and it’s not like it’s a bad thing I need to stock up on the Jip! just wondering if I’m just being careless or if there might be something going on?

    Anyway, it all worked out and I’ll just be careful when finalizing an order.  They have been coming through very good through customs, I think the first one got detected with a Bullet inside (Toque Natural Toast, very good ordered a tin!) so I had to pay a $30 fee for customs and the next two got through no problem (all sealed tins, one had a tap tin that was sealed quite well as it was Poshl).

    Thanks for everything!  Wishing you a lot of success!

    15 August 2022 at 1:24 pm #15481
    Roderick
    Keymaster

    RDR, We are trying to see if there is anything odd going on and will get back to you.

     

    15 August 2022 at 1:31 pm #15483
    Roderick
    Keymaster

    RDR, do you have the order number?

     

    16 August 2022 at 1:37 am #15485
    rdr
    Participant

    Hey Roderick, the order with 2 Coke was [Order #37236]. I think I might have had one in the basket from before and ordered another one and didn’t see that I had two, but it was still a surprise when I opened the package.

    I also did [Order #38203] which had the 3 Jip!  I think something similar happened, but I did want a few tins anyway. I also did [Order #38414] but in that case I meant to order several Red Bull tap tins as I wanted to stock up.

     

    oh, and Gmail is now warning me about every email from sales@toquesnuff.com as potentially dangerous.  I will include a picture. It says that Google couldn’t verify it came from your site, maybe something is misconfigured on your mail server?  It started in between the 6th of August and the 8th, as the email on the 6th didn’t have this message but the ones on and after the 8th did.

    Email

    16 August 2022 at 10:40 am #15491
    Roderick
    Keymaster

    Thanks Ryan,  That really helps us.  I will get back to you asap.

    28 December 2022 at 2:44 pm #16018
    RamSeva
    Participant

    Hey Roderick. Couple questions.
    What’s the deal with the shipping (US) options?

    You have one option that says
    “Free USA Priority Tracked”

    And  then one that says
    “USA Priority Tracked: $8.79”

    what’s the difference? The names are the same but one is free? If the customer  chooses the pay option would it somehow be faster?

    Second question.
    I’m new to buying snuff online and have an order with you (waiting to ship for 1 week) and one with mr snuff (waiting to ship for 2 weeks). I got a tracking number for each but they have been sitting waiting to be given to usps for like a awhile now. I’ve gathered that’s because orders need to be imported to the US first, yes?

    Do you wait until you get enough orders to justify importing from EU/UK  in a big batch to the US and then ship US orders from there or do you ship orders from the EU/UK as you receive them?

    28 December 2022 at 8:19 pm #16023
    rdr
    Participant

    Hey RamSeva, not Roderick but I can tell you a bit:

    Some rule prevents tobacco from being sent through the postal service in the US. You have to use a courier service like FedEx or UPS.

    this is different than Canada, where you can send stuff through the postal service. So I can’t speak to how US orders work. I’m certain they would send each individual order to the US rather than having a warehouse there. Good luck!

    31 December 2022 at 4:18 pm #16050
    Roderick
    Keymaster

    Hi Guys,

    Sorry I missed this.  Christmas is the worst time of year for mail plus the UK has a postal strike.

    However, that doesn’t matter for America as we have to send by courier.  It works like this, Any order under $50 goes fully tracked $8.79, after $50, and most US orders are, fully tracked is free.  We ship twice a week and we get the tracking numbers when they reach NY.

    Some, mostly east coast, get delivered in 5 days.  A large percentage hover around 7 days and the rest are 10 – 12 days.  Some, very occasionally, do get stuck in the system but once we chase them the get delivered.

    25 January 2023 at 7:32 pm #16127
    rdr
    Participant

    Hey Roderick, two things:

    1. Orders to Canada are sent using Isle of Man postal service – I read from another company that parcels leaving the UK are impacted due to an alleged “cyber attack” and aren’t being accepted at this time.  Will this affect us getting shipments?  I may have to get you to send to another address in case it won’t arrive within a month since I’m moving.

    2. Logging into the forum is very difficult, I had to first disable my VPN service, and then use a basically brand new Firefox browser with no extensions.  Only then I was able to log in.  I emailed you about this but I haven’t heard anything back.  I am unable to log in on Brave (my main browser), even with the adblocking disabled on the site.  For some reason, I never get challenged to do the captcha it either fails or works without me doing anything like selecting pictures that match a category (like on other sites with captcha).

    Thanks Rod, keep up the good work!

    25 January 2023 at 10:51 pm #16133
    Roderick
    Keymaster

    RDR, Thanks to you we are working through this and it will help others.  Much appreciated.

    13 February 2023 at 4:12 pm #16198
    mcshoggoth
    Participant

    @Roderick

    Two JIP related questions.

    Any estimate on when JIP will be back in stock?  I notice other online retailers are also out of it so I’m guessing it’s more of a McChrystal’s production situation and may not even be unusual.

    Second question, when JIP is back in stock is it available via economy tubs or pouches?

    13 February 2023 at 8:56 pm #16200
    Roderick
    Keymaster

    Jip is in stock.  I don’t know why it won’t let me change it to in stock. I will get that fixed tomorrow.

    14 February 2023 at 12:55 am #16203
    mcshoggoth
    Participant

    Thanks!

    Is there a bulk option?

    edit: I see the bulk one now.  Thanks!

    • This reply was modified 3 years, 5 months ago by mcshoggoth.
    12 December 2023 at 11:37 pm #19877
    Oly61
    Participant

    Roderick, Any Idea when you will get some more of the Red Bull 10g Sachet ?
    Thanks

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